•2. Dealing with client emergencies
Because we have adequate staff (some would say we are “overstaffed”), we have not had any problems with “emergencies. Clients send us faxes, e-mails, special delivery packages and leave voice mails if there is an urgent matter after business hours.
•3. Managing client communications
Client communications are another area where I have a unique procedure. I advise clients that I try to read everything. So I prefer faxes, letters and e-mails. Because I am a TRIAL lawyer, and I actually go to court on a frequent basis, I am not physically in the office every single day of the week. That is another reason I prefer if clients put their thoughts in writing and send them to me, so I can read and respond after Court is through. NON-emergent telephone calls are handled by making an appointment. That way, I am not likely going to be disturbed, the paper and computer files will be available and we can think deeply and plan strategically.