Once upon a time, background checks were handled by humans who actually researched the person whose background was of some interest.
Today, however, the background check process had become largely automated. And not only is the process automated, it is frequently outsourced to vendors who, in turn, use automation to perform the research.
This shift towards automation has led to false information — mistaken identity, duplicate names, etc. — and therefore questionable or even illegal behavior being attributed to the wrong person.
What happens, then, when your background check comes back with a false criminal record, an incorrect listing on a sex offender registry, or even simply incomplete or false information?
You could be denied that new job you applied for, or lose important benefits, or even lose your job altogether.
What is your recourse?