centrally, we maximize our resources and allow our field crews to concentrate on their work in the community. At the same time, no citizen call will go unanswered,” said Greg Whirley, VDOT commissioner.

1-800-FOR-ROAD (1-800-367-7623) is the latest VDOT resource that citizens can use to report potholes, ask questions about road work, or request maintenance services.  Virginians should continue to dial 511 to get information about traffic and road conditions. This up to the minute traffic information is also available online at www.511virginia.org.  The VDOT Customer Service Center is located in Salem with a satellite office in Northern Virginia.  The center is staffed by 25 employees and handles up to 1,000 calls a day.  On average, each call is answered in approximately 28 seconds.