Tag Archives: Customer Assistance Department

Major Changes afoot at the Virginia Workers Compensation Commission

The Virginia Workers Compensation Commission (“VWCC”) has been pouring major resources into its electronic filing initiative and eliminating the Ombudsman’s Office.  There is now a “Customer Assistance Department,” and training underway for personnel in Alternative Dispute Resolution (“ADR”).  Doug Landau visited this new department in November on order to familiarize himself with the new lineup…

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