Lawyers’ Top Ten Law Practice/Client Service Problems and How to Solve Them, part 2
•2. Dealing with client emergencies Because we have adequate staff (some would say we are “overstaffed”), we have not had any problems with “emergencies. Clients send us faxes, e-mails, special delivery packages and leave voice mails if there is an urgent matter after business hours. •3. Managing client communications Client communications are another area where…
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